Accountancy
109
Agriculture, Fishing
2
Finance, Insurance
89
Call Centres
1
Catering & Hospitality
108
Construction, Property
111
Customer services
61
Defence/Armed Forces
78
Education
2
Electronics
83
Engineering, Manufacturing 126
Graduate, Trainees
62
Healthcare & Nursing
84
Human resources
62
IT & Internet
394
Legal
71
Management consultancy 58
Marketing, Advertising, PR 76
Media, Creative
8
Non-profit, Charities
0
Public sector & Services
7
Recruitment sales
96
Retail, Wholesale
63
Restaurant & Food Service 8
Sales
107
Science
18
Secretarial, Administration 31
Security
0
Senior appointments
6
Telecommunications
2
Transport, Logistics
5
Travel, Leisure, Tourism
16
Other
65
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Sales Vacancy 1484 |
| Post:Technical customer support/help desk needed |
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
London
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| The announcement text: |
About Polaris Management Partners
Polaris Management Partners (Polaris) is a management consulting and technology firm that provides consulting and IT services to the life sciences industry. Our clients include most of the global pharmaceutical, medical device and biotech firms. Polaris provides range of consulting services, focusing on healthcare compliance, process optimization, process review and technology.
We are a growing company with a highly entrepreneurial and collaborative culture. Polaris has developed deep expertise in the areas in which it operates. Polaris currently has an opening for a fulltime technical support level 2 analyst.
General Responsibilities
• Support clients` use of one of our custom web applications.
• Interact directly with Polaris’ clients, primarily via telephone, to troubleshoot their use of the application.
• Recommend application changes to our consultants.
• Offer appropriate input at client meetings.
• Assist with creating client ready presentations and materials
• Understand clients` business policies and procedures. Both technical acumen and interpersonal communication skills are critical.
• Manage internal and client deliverables as assigned by Engagement and Support manager(s).
Qualifications and Experience
• Minimum 2-4 years of work experience, preferably within IT consulting (Big 4/5 experience preferred, but not required)
• Undergraduate degree or equivalent experience.
• Comfort using and troubleshooting software applications
• Ability to interact with client to understand problems
• Keep detailed records regarding problems, causes, and resolutions
• Understand business processes and their relation to technology
• Maintain a professional attitude when challenged by difficult situations
• Strong MS Office skills
• Beginner or intermediate level experience with MS SQL (for basic queries) and HTML (required)
• Beginner or intermediate level experience .NET (optional)
• A pharmaceutical, biotech, medical device, or medical education background, particularly in medical affairs or medical education, a plus but not a requirement.
Salary: $50,000 – $70,000 plus benefits (Medical, dental, 401k)
If you are interested, please send your resume and cover letter to: careers@polarismanagement.com with “Polaris Technical Support L2 Analyst” in the subject line. In the cover letter please write out your experience in:
1. Supporting technology applications
2. Client facing consulting
3. Life Sciences industry
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
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| Contact information |
| Employer: |
Ñêàðáíèöÿ
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| Email: |
careers@polarismanagement.com
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| Phone: |
284-25-36, 285-29-99
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Publication date: 2009-12-23 17:02:20
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